Devices & syncing

What HighFive records itself, what arrives from your watch, and how to fix it when something doesn't show up.

Record with HighFive

These capture GPS, heart rate and splits directly — nothing else needed.

iPhone
Full GPS recording for runs, rides, walks, hikes and swims. Keeps recording with the screen off, and survives the app being killed mid-session.
Apple Watch
Start from your wrist with no phone nearby, or mirror a session you started on the phone. Routes, heart rate and laps sync back when the watch reconnects.

Everything else, through Apple Health

HighFive doesn't ask you to connect each account separately. If your watch's own iPhone app saves workouts to Apple Health — and nearly all of them do — HighFive picks them up automatically and they appear alongside everything else.

That means a Garmin ride, a Polar run or a COROS hike lands in HighFive with its map, splits, heart-rate zones and segment matches, exactly as if you'd recorded it here.

Known to work
  • Garmin Connect
  • Strava
  • Nike Run Club
  • Polar Flow
  • Suunto
  • COROS
  • Wahoo
  • Runkeeper
  • Fitbitno map
  • Pelotonno map
  • Zwiftno map
  • WHOOPno map
  • Ourano map
  • Zepp / Amazfitno map

Apps marked “no map” save the workout to Apple Health but not its GPS trail, so those activities arrive with distance and duration but no route. That's a limit of what the app writes, not of HighFive. Anything not listed here will very likely still work — the list is what we've confirmed, not a whitelist.

Not yet

Being straight about the gaps, so you don't go looking for a button that isn't there.

Android
The iOS app is the only one shipping today. The web app works fine in Chrome on Android for browsing your activities, clubs and training, but it can't record.
Uploading .fit, .tcx or .gpx files
There's no file import yet, so a device that only exports files — rather than syncing to Apple Health — has no way in at the moment.
Connecting Garmin, Fitbit or Strava accounts directly
There's no “Connect account” flow. Those devices already reach HighFive through Apple Health, which needs no setup and no password.

Troubleshooting

In rough order of how often each one turns out to be the answer.

My watch workouts aren't showing up at all+

HighFive reads workouts from Apple Health, so it needs permission first. Open iOS Settings → Privacy & Security → Health → HighFive and make sure everything is switched on — particularly Workouts and Workout Routes. Then check the same for your watch's app (Garmin Connect, Fitbit and so on): it needs permission to WRITE to Health, or there's nothing for HighFive to read. Open HighFive afterwards and pull to refresh on Home.

The activity is there, but there's no map+

Two things cause this. Either the app that recorded it saves the workout to Apple Health without the GPS trail — see the “no map” tags above — in which case there's nothing to import. Or HighFive didn't have permission to read routes when it imported. That permission is newer than the rest, so a workout that came in before you granted it stays without a map even afterwards. Grant it in iOS Settings → Privacy & Security → Health → HighFive → Workout Routes; new imports will have maps from then on.

Only my recent workouts came in+

The first sync reaches back 90 days. That's deliberate — importing years of history all at once would bury your feed and take a long time on first launch. If you have older activities you want in, email us and we'll tell you where that stands.

The same activity appears twice+

This happens when two apps record the same session — HighFive and your watch's own app, for example — and both save to Apple Health. HighFive already skips anything that starts within a minute of an activity it knows about, so exact duplicates are filtered. Two recordings that started a couple of minutes apart look like two separate workouts and both come in. Delete whichever you don't want; there's no penalty for it.

The distance doesn't match what my watch says+

For anything imported from Apple Health, HighFive now shows the distance your watch reported rather than recalculating it from the GPS points. Your watch measures better than a GPS trail can — it has a wheel sensor, a footpod, or its own calibration. If you're seeing a mismatch on a recent import, it's worth telling us — that's the kind of thing we want to know about.

My Apple Watch isn't syncing+

On the watch: Settings → General → Background App Refresh, and make sure HighFive is on. On iPhone: open the Watch app → HighFive and check it's installed and up to date. If activities still don't appear, sign out and back in on the watch — that rebuilds the connection between the two apps, which is the usual fix after a reinstall.

My phone recording stopped partway through+

Almost always Low Power Mode or the phone suspending the app in the background. Turn off Low Power Mode before a long session, and make sure HighFive has Location set to “Always” in iOS Settings → Privacy & Security → Location Services. If a session did get cut short, the part that recorded is still saved — HighFive keeps the track on disk as it goes, so a crash or a force-quit doesn't lose what came before it.

An activity imported but has no heart rate+

HighFive reads heart rate from Apple Health separately from the workout itself, matching it to the workout's time range. If the recording app saved the workout but not the heart-rate samples, there's nothing to match. Check that app's Health permissions and confirm Heart Rate is set to write.