Help
How can we help?
Most questions are answered below. If not, send us a note — a real human responds within one business day.
Frequently asked
How do I start tracking an activity?+
Open the HighFive iOS app, tap the big record button on Home, pick a sport, then tap Start. The watch companion auto-starts if your Apple Watch is on your wrist.
Why isn't my Apple Watch syncing?+
On the Watch, open Settings → General → Background App Refresh and make sure HighFive is enabled. On iPhone, open the Watch app → HighFive → ensure Workout Detection is on. If activities still don't appear, sign out and back in on the watch.
How do I export my data?+
Premium subscribers can export everything (GPX, FIT, GeoJSON) from Settings → Data → Export. Free users can export individual activity GPX files from the activity detail page on the web.
How do I delete my account?+
iOS app → Profile → Delete Account. Your account is wiped within 24 h per Apple's App Store guideline §5.1.1(v). GDPR/LGPD-compliant.
I was charged but Premium isn't active.+
Sign out and back in on the iOS app — App Store receipts can take a minute to sync. If still not active after 10 minutes, email us with your Apple ID order number.
Can I use HighFive on Android?+
Android support is in active development for late 2026. The web app already works in Chrome / Edge / Safari on Android for browsing your data and clubs.